- Download the app on Google Play or App Store.
- Create your profile through the link we'll send to all in-person delegates by email on 16th September 2025.
- Set up your networking profile and book your first meetings.
Engaging customers and securing long term loyalty
Leveraging AI and data for personalised shopping experiences
Navigating the intersection of technology and sustainability
Strategies for thriving in an omnichannel world
Innovations in e-commerce and in-store experiences
Future of Retail
The FT Future of Retail Summit returns in 2025 as the retail industry faces a complex and dynamic trading environment impacted by ongoing inflation and geopolitical tensions. Consumer spending power and retailer profitability continues to be affected, whilst technology is evolving alongside AI, omnichannel innovation and the demand for more sustainable practices. Retailers must find new ways to engage with increasingly discerning customers while also ensuring their business models are adaptable, resilient, and forward-thinking.
What key trends and strategies are defining the future of retail? How are retailers integrating immersive technologies in-store and online? What role is data and AI playing in creating personalised shopping experiences, improving customer engagement and driving operational efficiency? Will environmental and social responsibility be a key differentiator for retail success and brand loyalty?
To answer these questions and more, the Future of Retail Summit returns for its 8th anniversary edition, convening in London the most influential players in the European retail sector, for a day of insightful discussions, networking opportunities, and deep dives into the innovations that are transforming retail.
Why Attend?
Discuss & Debate
Discuss new approaches and strategies designed to help win market share, maximise efficiency and deliver more profit
Network
Explore and develop your views with senior-level peers, journalists and experts on what is needed to drive future success
Learn
Hear the latest intelligence around the consumer trends, companies, data & analytics, and the technologies driving the global retail industry
Networking App
Our event and networking app is powered by Brella. You can find a lot of relevant info (agenda, etc) on the app but it also provides an AI powered matchmaking feature to book 15-minute meetings with other event guests. Through Brella you have the opportunity to meet with the right profiles among 500+ attendees.
You can also use Brella on your favourite browser via next.brella.io
Key Themes
THE
RETAILERS PASS
Access to in-person and digital sessions, networking functions and video on demand. Network and connect with your peers.
£549
"One of the best conferences I've been to. It was well organised and the calibre of speakers was really high."
E-commerce Director, Levi Strauss.
Speaking Opportunities
Grace Older
grace.older@ft.com
Sponsorship Opportunities
James Priest
james.priest@ft.com
Delegate Services
Amrita Ganguly
amrita.ganguly@ft.com
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